Shipping Policy

Last updated: October 9, 2026

Where we ship

We ship worldwide. The destinations available to you are shown at checkout once you enter your shipping address.

Free shipping

Shipping is free on all orders, to every destination we ship to. The price shown at checkout is the final shipping price.

Order processing

Orders are processed and dispatched within 1-5 business days after payment is confirmed (business days are Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. Processing can take longer during busy periods such as Black Friday and the holiday season.

Delivery time

Our products ship from international fulfillment centers. Once your order is dispatched, delivery usually takes about 10 business days. The estimated total time from the day you order to the day it arrives is 10-15 business days. Some destinations may take longer. These are estimates, not guarantees: carriers, customs, weather and peak seasons can cause delays.

Tracking

You will receive an order confirmation email when you place your order, and a shipping email with your tracking number once it is dispatched. Because parcels travel with international carriers before reaching a local carrier, tracking updates can take 3-7 days to appear after dispatch.

Multiple packages

If you order more than one item or quantity, your order may arrive in separate packages on different days.

Customs, duties and taxes

International shipments may be subject to customs inspection and to import duties, taxes or fees charged by the authorities of your country. Unless they are shown at checkout, these charges are the responsibility of the recipient.

Delays

If we expect your order to arrive later than the estimate above, we will email you with an updated estimate and give you the option to keep waiting or to cancel your order for a full refund.

Address accuracy

Please check your shipping address carefully before paying. If you need to change it, contact us as soon as possible; we can only update it before your order is dispatched. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, delayed or damaged orders

If your order has not arrived 20 business days after the order date, or if your tracking shows it as delivered but you did not receive it, email us and we will investigate with the carrier and, if needed, send a replacement or refund your order. If your order arrives damaged, defective or incorrect, see our Refund Policy.

Contact us

Questions about your order? Email us at furrlypets.store@gmail.com. We reply within 1-2 business days.