Terms of Sale

Last updated: October 6, 2026

These Terms of Sale apply to every purchase you make at Furrly Pets. They work together with our Terms of Service, Shipping Policy, Refund Policy and Privacy Policy.

1. Orders and acceptance

When you place an order, you receive a confirmation email. This confirmation is not our final acceptance: we accept your order when we dispatch it. We may refuse or cancel an order, for example because of stock problems, pricing or description errors, suspected fraud or an address we cannot ship to. If we cancel an order after you paid, we will refund it in full.

2. Prices, currency and taxes

Prices are shown in US dollars (USD). The final price, including any shipping charge and applicable taxes, is shown at checkout before you pay. We may change prices at any time, but changes do not affect orders already placed.

3. Payment

Payments are processed securely by Shopify and its payment providers. By placing an order you confirm that you are authorized to use the payment method and that the information you provide is accurate and complete.

4. Promotions and discounts

Promotions, such as Black Friday offers and quantity offers like "Buy 2, Get 1 FREE" or "Buy 3, Get 2 FREE", are applied automatically at checkout when the conditions are met (for example, a minimum quantity of the same product in your cart). Promotions are valid for a limited time, cannot be combined unless stated, and may be changed or ended at any time without notice, but never retroactively for orders already placed. The price you see at checkout is the price you pay.

5. Shipping and delivery

Orders ship from international fulfillment centers. Processing takes 1-5 business days and delivery usually takes about 10 business days after dispatch, for an estimated total of 10-15 business days. Delivery times are estimates, not guarantees. Full details are in our Shipping Policy. Risk of loss passes to you when the order is delivered to the address you provided.

6. Returns and refunds

Our 30-day satisfaction guarantee and the conditions for returns, exchanges and refunds are described in our Refund Policy.

7. Product use and warranty

Our products must be used as described in our Terms of Service, including the pet safety guidance. We stand behind our products: if an item arrives damaged, defective or incorrect, we will replace or refund it as described in our Refund Policy. This does not affect any consumer rights that cannot be excluded by law.

8. Fraud prevention

To protect our customers and our store, we may ask for additional information to verify an order and may cancel orders we reasonably believe to be fraudulent, in which case we refund any amount charged.

9. Questions and disputes

If something is wrong with your order, please email us first at furrlypets.store@gmail.com. We reply within 1-2 business days and aim to solve every case quickly.