Privacy Policy
Last updated: October 9, 2026
Furrly Pets ("we", "us", "our") operates this online store. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, buy from us or contact us. By using our website you acknowledge this policy.
Information we collect
- Contact details: name, shipping and billing address, email address and phone number.
- Order and payment information: items you view, add to your cart or buy, order history and payment confirmation. Card payments are processed by Shopify and its payment providers; we do not store your full card number.
- Device and usage information: IP address, browser and device type, pages viewed and how you interact with the store, collected through cookies and similar technologies.
- Communications: messages you send us, such as customer support emails.
How we collect it
Directly from you (for example at checkout or when you email us), automatically through cookies and similar technologies, and from our service providers (such as Shopify, payment processors and shipping partners).
How we use your information
- To process and deliver your orders, handle payments, returns and refunds.
- To communicate with you about your order and provide customer support.
- To send marketing emails, only where permitted; you can unsubscribe at any time using the link in our emails.
- To show relevant advertising and measure how our store performs.
- To prevent fraud, keep our store secure and comply with the law.
Who we share it with
- Shopify, which hosts our store and processes data on our behalf. See Shopify's consumer privacy policy.
- Payment processors to complete your payment.
- Fulfillment and shipping partners (including international suppliers and carriers) who need your name, address and contact details to deliver your order.
- Marketing and analytics providers that help us advertise and understand our traffic.
- Authorities and advisers where required by law or to protect our rights, and in connection with a sale or restructuring of our business.
We do not sell your personal information in exchange for money.
Cookies and your privacy choices
We use cookies and similar technologies to make the store work, remember your cart and understand how the site is used. Sharing information for targeted advertising across websites may be considered a "sale", "sharing" or "targeted advertising" under some US state laws. You can opt out on our Your Privacy Choices page. If your browser sends a Global Privacy Control signal, we treat it as an opt-out request where required by law.
Your rights
Depending on where you live (for example California and other US states), you may have the right to know what personal information we hold about you, to access it, correct it or delete it, to receive a copy of it, and to opt out of the sale or sharing of your information or of targeted advertising. We will not discriminate against you for exercising these rights. To make a request, email us at furrlypets.store@gmail.com. We may need to verify your identity, and you may use an authorized agent to make a request for you. We respond within the time required by law, generally within 45 days.
Data retention and security
We keep your information for as long as needed to provide our services, meet legal and accounting obligations and resolve disputes. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our store is not intended for children, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
International transfers
Our service providers are located in several countries, so your information may be processed outside the country where you live, including in the United States.
Third-party links
Our website may link to other websites. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy from time to time. The latest version is always posted on this page with its update date.
Contact us
Email: furrlypets.store@gmail.com